Dear {name},

We were informed by {carrier} that there was a failure to deliver your package by December 24th. Your order was placed on {order} and was quickly given to {carrier} on {shipdate}. Although this delay was outside of our control, we would like to apologize for any disappointment or inconvenience this may have caused.

At Yandy, we value our customers above all else and want each and every person who orders from us to receive the best shopping experience on the internet. Because of this unexpected delay, we have refunded any shipping cost associated with your order, and would like to provide you with a $10 Gift Card good towards anything available on our site. This Gift Card can be redeemed in your shopping cart when you place your next order by copying and pasting the code below into the Store credit/Gift Card field.

We understand that you count on Yandy to deliver your lingerie, costumes, dresses, shoes and more in a fast and timely manner, and apologize again if this unexpected shipping delay by {carrier} caused any disappointment or inconvenience. As always, thanks for choosing Yandy.com.

GIFT CERTIFICATE CODE: {code}




Sincerely,
Yandy Customer Service
service@yandy.com
1.800.883.0860