Dear {name},
We were informed
by {carrier} that there was a failure to deliver your package by
December 24th. Your order was placed on {order} and was quickly given to {carrier} on {shipdate}. Although this delay was outside of our control, we would like
to apologize for any disappointment or inconvenience this may have
caused.
At Yandy, we value our customers above
all else and want each and every person who orders from us to receive
the best shopping experience on the internet. Because of this unexpected
delay, we have refunded any shipping cost associated with your order, and would like to provide you with a $10 Gift Card good towards anything
available on our site. This Gift Card can be redeemed in your shopping cart when you place your next order by copying and pasting the code below into the Store credit/Gift Card field.
We
understand that you count on Yandy to deliver your
lingerie,
costumes,
dresses,
shoes and more in a fast and timely manner, and apologize again
if this unexpected shipping delay by {carrier} caused any
disappointment or inconvenience. As always, thanks for choosing
Yandy.com.
GIFT CERTIFICATE CODE: {code}
Sincerely,
Yandy Customer Service